Get in Touch

Our support team is available 24 hours a day, 7 days a week for account issues, payment queries, technical problems, and general questions about the platform.

Support Channel

24/7 Live Chat: Available directly inside the ShahSpin app. Tap the support icon from any screen to start a conversation with our team. This is the fastest and most direct way to resolve any account-related issue.

What to Include in Your Message

To help us resolve your issue quickly, provide the following when you contact us:

  • Your registered mobile number
  • A clear description of your issue or question
  • For deposit or withdrawal issues: the transaction reference number and the amount
  • For technical issues: your device model and the ShahSpin app version you are using
  • A screenshot if the issue involves an error message or a failed transaction

Response Times

Live chat queries are answered within minutes during all hours. Issues that require account investigation or payment verification may take longer, but our team will keep you updated throughout the process.

Common Issues — Self-Help First

Before reaching out, the following pages on shah-spin.com.pk may resolve your issue directly:

Responsible Gaming Requests

To activate a deposit limit, session reminder, or self-exclusion, contact us through the live chat and specify which tool you need. These requests are handled as a priority. For more information, visit shah-spin.com.pk/responsible-gaming/.

Frequently Asked Questions